By Martin Smith / Published on February 21th, 2007 / Technology & Science
U.S. Customers report lower problems, like dropped calls
or static on the line, than their competitors. Of course
Verizon is not entirely problem free, but it does mean that
Verizon is one of the best wireless providers around. You
should definitely put Verizon near the top of your list of
providers you want to consider.
The most popular of Verizon's plans is the America's Choice
300 plan which gives you unlimited nights and weekends,
and unlimited mobile to mobile minutes, plus 450 anytime
minutes for just under $40.00 a month. This plan is ideal for
the casual user who doesn't do a lot of traveling or doesn't
make lots of long distance phone calls. Another favorite
among Verizon customers is the America's Choice 700,
which allow you 1,000 peak minutes and 5,000 off peak
minutes, for just under $100.00 a month. Verizon's
America's Choice Family Share plan at $150.00 a month
allows 700 shared peak minutes and unlimited off peak
minutes with each additional line costing $20.00 per month.
A Consumer Reports survey showed that Verizon
Wireless ranked best overall in consumer satisfaction, over
all of its competitors. This survey examined the frequency of
dropped calls, service area coverage, static on cell phone
calls and busy circuits. Since the Consumer Reports survey
was conducted in major U.S. cities, an independent test was
conducted on the back roads of the Carolinas and Verizon
Wireless proved to be consistently better and more reliable
than competitors like Cingular, Nextel, AT&T, Sprint and
Alltel. Verizon rightfully boasts about its overall customer
satisfaction and fewer problems with service availability,
overloaded circuits, and static on the lines.
Verizon has a fairly low turnover rate at just over 20%. Yet
the major complaint against the carrier is poor customer
service and confusing billing. The same independent study
found the customer service staff at Verizon very helpful but
not as knowledgeable about plans as they could be and with
little information about coverage in Canada.
Another thing in Verzon's favor is the quality of the phones
supplied. Some of them double as walkie talkies, which is
great when two people are working together on a project or
when you are at a public event with the kids and want to
stay in touch. Verizon also offers camera and speaker
phones. They can also tie regular local and long distance
calls in with their wireless plans. Web access, IM's, text
messaging and a wide variety of ring tones is also available
from Verizon.
Unlike some of the competitors, Verizon offers single year
contracts. This is good for a first time cell phone user, not to
be locked into a long term contract with a company you may
not be happy with. Before signing any cell phone contract,
make sure you understand the terms, coverage area, and
over plan minutes.
About the Author
Martin Smith is a successful freelance writer providing advice on purchasing a variety of Cell phone plans and more! His numerous articles are a resource of interesting and relevant information. http://www.mobile-n-cell-phone.com